Shipping & Delivery Policy
Veera Novatech Private Limited (“we”, “our”, “us”) is committed to ensuring that all customer orders are processed, manufactured, shipped, and delivered in a safe, reliable, and timely manner.
This Shipping & Delivery Policy explains our approach toward order processing, production timelines, packaging standards, logistics arrangements, shipment tracking, and delivery procedures for both domestic and international customers.
Order Processing
Once we receive your inquiry, purchase order, or confirmed requirement, our team carefully reviews all details to ensure accuracy in product specifications, customization requirements, quantities, pricing, and delivery expectations.
Order processing includes:
- Reviewing product requirements and technical specifications.
- Confirming pricing, payment terms, and commercial conditions.
- Finalizing customization details where applicable.
- Planning production schedules based on order priority and complexity.
- Sharing updates with customers at important stages of the order process.
All orders are processed only after mutual confirmation of specifications and agreed business terms.
Manufacturing & Production Timeline
As a manufacturer of genuine leather saddlery and harness products, production timelines may vary depending on product type, customization requirements, raw material availability, and order volume.
Production timelines are influenced by:
- Product complexity and design requirements.
- Quantity and size of the order.
- Availability of required materials.
- Customization, branding, or special finishing requirements.
- Quality inspection and approval procedures.
Customized and bulk export orders may require additional manufacturing time. Every product undergoes quality checks before dispatch to ensure consistency and reliability.
We continuously work to maintain efficient production schedules while meeting our quality standards.
Shipping Methods
We work with reliable logistics partners to provide safe and efficient transportation solutions for domestic and international shipments.
Available shipping methods may include:
- Domestic Shipping: Orders within India are shipped through trusted courier services, transport providers, and freight partners.
- International Shipping: Export shipments are handled through air freight or sea freight depending on destination, urgency, and shipment volume.
- Shipping methods are selected based on customer requirements, delivery timelines, and cost considerations.
- Bulk export orders may involve customized freight arrangements.
Packaging Standards
We take special care in packaging our leather products to ensure they arrive safely while maintaining their quality, appearance, and finish.
Our packaging process includes:
- Protective packaging materials to prevent damage during transportation.
- Secure packing methods suitable for domestic and international shipments.
- Export packaging aligned with international shipping requirements.
- Special handling for genuine leather products to protect texture and craftsmanship.
- Customized packaging options for bulk orders upon request.
Delivery Timelines
Delivery timelines depend on several factors, including production requirements, destination country, shipping method, customs procedures, and transportation conditions.
Estimated delivery timelines:
- Domestic Orders: Generally delivered within 5–10 business days after dispatch.
- International Export Orders: Typically delivered within 10–30 business days depending on destination and shipping method.
- Customized or Bulk Orders: May require additional manufacturing and preparation time before dispatch.
Delivery timelines are estimates only and may be affected by external circumstances such as customs clearance, weather conditions, transportation delays, or regulatory requirements.
Order Tracking
After shipment dispatch, tracking information may be provided to help customers monitor their orders.
- Tracking details may be shared through email, WhatsApp, or other agreed communication channels.
- Customers may track shipments through the logistics provider’s tracking system.
- Our support team remains available to assist with shipment-related queries.
Customs, Duties & Import Regulations
For international export shipments, customs duties, import taxes, clearance charges, and other destination-specific fees may apply.
- Import duties and taxes are generally the responsibility of the buyer unless otherwise agreed.
- We provide necessary export and shipping documentation required for customs processing.
- Customers are responsible for complying with their country’s import regulations.
- Delays caused by customs authorities are outside our control.
Shipping Delays
While we make every effort to deliver orders within the agreed timeframe, delays may occur due to circumstances beyond our control.
Possible causes include:
- High production demand or bulk order scheduling.
- Raw material availability issues.
- Courier, freight, or transportation delays.
- Customs inspections and clearance procedures.
- Weather disruptions, natural events, or regulatory changes.
- Other force majeure circumstances.
We will communicate important updates whenever delays occur and work toward minimizing delivery impact.
Damaged or Lost Shipments
We take appropriate measures to ensure products are securely packed and shipped. However, in rare situations involving damaged or lost shipments:
- Customers should notify us as soon as possible after receiving the shipment.
- Photographs, videos, packaging details, or other evidence may be requested.
- We will coordinate with logistics partners where applicable to investigate and resolve claims.
- Customers should retain damaged products and packaging until the issue is resolved.
Shipping Charges
Shipping costs vary depending on order specifications and delivery requirements.
Shipping charges may depend on:
- Order quantity and total weight.
- Destination country or location.
- Selected shipping method.
- Packaging requirements.
- Custom freight arrangements for bulk export orders.
Shipping costs will be communicated and agreed upon before order confirmation.
Delivery Confirmation
Customers are responsible for ensuring accurate delivery information is provided during order confirmation.
Once the shipment is delivered to the provided destination and accepted by the customer or authorized representative, responsibility for the shipment transfers according to the agreed shipping terms.
Contact Information
For any shipping, delivery, or logistics-related queries, please contact us:
Veera Novatech Private Limited
Email: info@veeranovatech.com
Phone: +91 6393458680
Location: Kanpur, India